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Shipping & Returns

In Studio Time

Most items are ready to ship out the next business day (Monday – Friday.)

Same day shipping may be available – order by 12pm Eastern Time and contact us after you place your order to let us know that you are in a hurry!

Domestic Shipping (Within the US)

We offer two shipping methods: First class mail and Priority Mail.

★ First class Mail

$3.99 FREE UNTIL 12/19! – We ship from NY (zipcode 10960) which takes 1-5 postal service days in addition to the 1 day in studio. However it is not track-able or guaranteed. For a track-able guaranteed method please choose Priority Mail.

★ Priority Mail

$6.50$4.50 UNTIL DEC 20TH! Usually delivers within 2-3 days in addition to our 1 day in studio time.


If you are not 100% thrilled with your necklace, you may return it for a full refund within 30 days of placing your order.  However we do not refund shipping costs and you will be responsible for the return shipping.

Return to:
Willow & Star
256 Buena Vista Rd.
New City, NY 10956

Repair Guarantee

If your child breaks her necklace, we are happy to repair it for free. Simply mail it back to us with a note and your return address and we will repair it and ship it back to you via first class mail within days!

Mail to:

Willow & Star
256 Buena Vista Rd.
New City, NY 10956